Privacy policy

Privacy Policy Last updated: June 8, 2026

PurrGiants maintains this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience ("Services"). PurrGiants is powered by Shopify's technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make purchases through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person, or that can reasonably be associated with you or another person. Personal information does not include information that has been collected anonymously or made non-identifiable so that it cannot be used to identify or reasonably be associated with you. We may collect or process information in the following categories of personal information, including inferences drawn from personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact information, including name, address, billing address, shipping address, phone number and email address. Financial information, including credit card, debit card and bank account numbers, payment card details, financial account information, transaction details, payment information and other details of transaction confirmation. Account information, including username, password, security questions, preferences and settings. Transaction information, including products you view, add to cart, add to wishlist or purchase, return, exchange or cancel, as well as your past transactions. Communications with us, including information you attach to communications with us, for example when you submit a customer support inquiry. Device information, including information about the device, browser or network connection you use, your IP address and other personal identifiers. Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, interact with us or otherwise provide your personal information to us; Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; Through our service providers, including when we use them to operate certain technology and when they collect or process your personal information on our behalf; and From our Shopify Partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Service you use, we may use your personal information for the following purposes:

Providing, customizing and improving the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, delivering orders, remembering your preferences and products you are interested in, sending account-related notifications, processing purchases, returns, exchanges and other transactions, creating, maintaining and otherwise managing your account, arranging deliveries, facilitating possible returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services. Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, promotional and advertising communications by email, text message or direct mail, and showing you online advertisements for products and services on the Services or other websites, including based on products you have previously purchased or added to your cart and other past activity on the Services. Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action on potentially fraudulent, illegal, dangerous or harmful activity, protect general safety and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password and other login credentials with anyone else. Communicating with you. We use your personal information when providing you with customer support, responding to you, providing you with effective services and maintaining our business relationship with you. Legal reasons. We use your personal information to comply with applicable laws or to respond to legitimate legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation or other disputed legal proceedings, or to investigate potential violations of our terms or policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

To Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, distribution and deliveries). To business and marketing partners to deliver marketing services and advertisements to you. For example, we use Shopify to support personalized advertising with third parties based on how you interact online across different merchants and websites. Our business and marketing partners use information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we not share information about you to show you targeted advertising and marketing based on your online activity across different merchants and websites. When you direct, request or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations. With our affiliates or otherwise within our group of companies. In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce applicable terms and conditions or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify and third parties who may be located in countries other than your country of residence, in order to provide and improve the Services to you. In addition, we use certain enhanced features of Shopify that incorporate information obtained from your interactions with our Store as well as other merchants and Shopify, to help protect, grow and improve our business. To deliver these enhanced features, Shopify may use personal information collected from your interactions with our store as well as other merchants and Shopify. In these cases, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise rights you have in relation to Shopify's use of your personal information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, you can visit Shopify's Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not related to or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such sites and are not responsible for them, including the accuracy, completeness or reliability of information found on these sites. Information you provide in public or semi-public venues, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation on our or the third party's use of such information. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Services.

Children's Information

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has submitted their personal information to us, you may contact us through our contact page at www.purrgiants.com to request deletion of that information. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

Right to access / know. You may have the right to request access to personal information that we maintain about you. Right to delete. You may have the right to request that we delete personal information we maintain about you. Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you. Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. Managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option provided in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you reside in the United Kingdom or European Economic Area, and unless subject to an exemption or limitation under local law, you may exercise the following rights in addition to those described above:

Right to object and right to restrict processing. You may have the right to request that we stop or restrict our processing of your personal information for certain purposes. Right to withdraw consent. In cases where we are required to request your consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights through our contact page at www.purrgiants.com. For more information about how Shopify uses your personal information and what rights you may have, including rights relating to information processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before fulfilling your requests as permitted or required by applicable law. Under applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to ask you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have complaints about how we handle your personal information, please contact us through our contact page at www.purrgiants.com. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details on our website or by filing a complaint with your local data protection authority. For the European Economic Area, you can find a list of the relevant data protection authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside of your country of residence. Some products we sell ship from international warehouses, which means your order information may be processed in countries other than your country of residence.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will comply with recognized transfer mechanisms such as the European Commission's standard contractual clauses or other equivalent agreements published by the competent UK authority, unless the data is transferred to a country that has been found to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, such as when we change our practices, or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us through our contact page at www.purrgiants.com. Under applicable privacy laws, we are the data controller of your personal information.